This detailed consumer study found that the skills, expertise, trustworthiness and personal relationship with a local automotive repairer assume far more important in terms of generating long term consumer loyalty when compared to other factors including prestigious premises and even cost, which was a low priority in decision making.

An overwhelming 86% of car owners in the survey claimed to personally know and trust the skill and expertise of their local automotive repairer and are loyal to their mechanic.

The highlights of this detailed consumer study are many, supporting the AAAA’s efforts in ensuring that Australian consumers retain their choice of repairer.

78% of respondents believe that it is important to have a good relationship with their mechanic and 71% of respondents trust their mechanic to select the parts to be fitted to their vehicles.

68% of respondents also like the fact that the person who owns the workshop is also the person working on their car as it is done at our family-owned and operated Randwick Car Care.

For service or repair work you can trust call RCC today on (02) 9398 7111 and talk to our friendly and helpful team who will only be too happy to assist you with your inquiry or a car problem.